{"id":9,"date":"2026-08-16T11:43:27","date_gmt":"2026-08-16T11:43:27","guid":{"rendered":"https:\/\/startertemplatecloud.com\/g38\/?page_id=9"},"modified":"2026-10-08T04:34:50","modified_gmt":"2026-10-08T04:34:50","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/fylys.com\/ko\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<style>.kb-row-layout-id9_238ebe-ee > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id9_238ebe-ee > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id9_238ebe-ee > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1800px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id9_238ebe-ee > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id9_238ebe-ee > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id9_238ebe-ee > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id9_238ebe-ee alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column9_b11236-ed > .kt-inside-inner-col,.kadence-column9_b11236-ed > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column9_b11236-ed > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column9_b11236-ed > .kt-inside-inner-col{flex-direction:column;}.kadence-column9_b11236-ed > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column9_b11236-ed > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column9_b11236-ed{position:relative;}@media all and (max-width: 1024px){.kadence-column9_b11236-ed > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column9_b11236-ed > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column9_b11236-ed\"><div class=\"kt-inside-inner-col\">\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Returns &amp; Refunds Policy<\/span><\/strong><\/p>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we gladly accept returns and exchanges.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">1. Order Cancellation<\/span><\/strong><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Before Shipment:<\/span><\/strong><span class=\"\"> You may cancel your order at no cost before it is processed or dispatched. Once confirmed, a full refund will be issued immediately.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">After Shipment:<\/span><\/strong><span class=\"\"> If your order has already been shipped, it cannot be cancelled. However, you may return the item once it arrives. Please refer to our Return Policy below.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">2. Return Policy<\/span><\/strong><\/p>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">We offer a 15-day return window, starting from the date of delivery.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">All products are eligible for return or exchange. To complete your return, please contact our support team at [<\/span><span class=\"\">fylyscs@outlook.com<\/span><span class=\"\">] to obtain a Return Merchandise Authorization (RMA) number and the return address.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">3. Shipping Fees &amp; Responsibility<\/span><\/strong><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Change of Mind:<\/span><\/strong><span class=\"\"> If the return is due to personal reasons (e.g., you changed your mind or ordered the wrong item), the customer is responsible for the return shipping cost. We recommend using a trackable shipping service.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Damaged or Incorrect Items:<\/span><\/strong><span class=\"\"> If your order arrives damaged, defective, or incorrect due to our error, please contact us within 48 hours of receipt. We will cover the return shipping cost or provide a prepaid return label.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Restocking Fees:<\/span><\/strong><span class=\"\"> We do not charge any restocking fees.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">4. Refund Procedure<\/span><\/strong><\/p>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Once we receive your returned package, our team will process the refund promptly.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Notification:<\/span><\/strong><span class=\"\"> We will notify you by email once your refund is approved.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Processing:<\/span><\/strong><span class=\"\"> Approved refunds will be credited back to your original payment method (e.g., Credit Card, PayPal).<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Timeline:<\/span><\/strong><span class=\"\"> Refunds typically take 1\u20133 business days to appear, depending on your bank or payment provider.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">5. Delayed or Missing Refunds<\/span><\/strong><\/p>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">If you have not received your refund within the expected timeframe:<\/span><\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Check your bank account or payment provider&#8217;s transaction history.<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Contact your bank \u2014 processing times may vary.<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">If you still have not received your refund, contact us at [<\/span><span class=\"\">fylyscs@outlook.com<\/span><span class=\"\">] with your order number and transaction details.<\/span><\/p>\n<\/li>\n<\/ul>\n<\/div><\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Returns &amp; Refunds Policy We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we gladly accept returns and exchanges. 1. Order Cancellation Before Shipment: You may cancel your order at no cost before it is processed or dispatched. Once confirmed, a full refund&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"hide","_kad_post_layout":"normal","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"sdwzjt88@outlook.com","author_link":"https:\/\/fylys.com\/ko\/author\/sdwzjt88outlook-com\/"},"comment_info":0,"_links":{"self":[{"href":"https:\/\/fylys.com\/ko\/wp-json\/wp\/v2\/pages\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fylys.com\/ko\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fylys.com\/ko\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fylys.com\/ko\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fylys.com\/ko\/wp-json\/wp\/v2\/comments?post=9"}],"version-history":[{"count":2,"href":"https:\/\/fylys.com\/ko\/wp-json\/wp\/v2\/pages\/9\/revisions"}],"predecessor-version":[{"id":2858,"href":"https:\/\/fylys.com\/ko\/wp-json\/wp\/v2\/pages\/9\/revisions\/2858"}],"wp:attachment":[{"href":"https:\/\/fylys.com\/ko\/wp-json\/wp\/v2\/media?parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}